The Five Jobs Every Leader Must Do
responsible for the performance of a group you have five basic jobs
that you have to perform. For each one, youre going to have
to master the basic toolkit, and then learn the specific tools and
techniques that youll need for the exact situation you find
yourself in. Here are what those five jobs are.
have to make sure that today's work gets done
The daily work
of the organization needs to get done both effectively and efficiently.
To do it effectively means making sure that the most important things
get done. It means establishing priorities, setting up systems,
and concentrating effort so that organizational goals and objectives
job done also means paying attention to efficiency. For most of
us that means putting systems in place to get the maximum amount
of output for the minimum amount of input, or that accomplish tasks
as rapidly as possible while achieving appropriate levels of quality.
have to make sure that tomorrow's job will get done
It's not enough
to get today's work done, you're responsible for making sure that
tomorrow's job gets done, as well. The two major components of this
job are: planning; and training and development.
Your job includes
planning for the future. That, in turn, involves getting some ideas
about what sort of issues and problems the future will present and
then devising ways to recognize them and deal with them..
responsible for training and development of the people who work
for you. You may do some of that through work assignments or individual
counseling. In some leadership positions you would do this job by
setting up training and development systems.
have to handle critical incidents as they occur
are low frequency/high impact events. They don't happen often, but
they have large potential impact when they do.
To do this
job well, you need, first, to identify what kinds of situations
might be critical incidents for you. Then determine how you'll recognize
them or prevent them, and develop a plan for how to deal with them.
have to do performance interviews
Interviews are contacts with folks who work for you where you have
an objective of changing their performance. Most of them are short,
informal and single purpose. The book, The One Minute Manager, dealt
with that kind of Performance Interivew.
you move up the organizational chain, the more you will work on
this indirectly. You'll still do direct Performance Interviews with
some folks, but most of your leadership time on this job will be
involved in setting up systems and culture so folks down the chain
from you can do Performance Interviews effectively.
have to create a great working environment
A great working
environment is one where the mission is accomplished and morale is
high. Great working environments have the following characteristics
when viewed from the worker's perspective.
and meaningful work
- Clear and
and usable feedback
control possible over work life.
All five of
these jobs become your job when you become responsible for the performance
of a group. The context will vary with organization and position.
So will the various tools you'll use to do the work.
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