Wally Bock Answers Your
Supervisory Leadership Question
How should I communicate with employees in tough times?
The biggest mistake that owners and managers make when communicating with employees during major work changes is that they don't dig the well of trust before they're thirsty.
When you need to communicate with employees, the thing that gets them to listen and believe you is trust. That trust is built with lots of little bits of communication over time.
I encourage bosses of all kinds to "show up a lot." For the boss in a pizza restaurant, that means having conversations with employees. That gives the boss the opportunity to share key messages and build the trust the boss will need when times get tough or when there's a crucial message to convey.
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