Wally Bock Answers Your
Supervisory Leadership Question
How do you draw up a crisis plan and
what should be in it?
The kind of crisis you're referring to are the kind I call Critical Incidents. They are low frequency, high impact events such as natural disasters, terrorist attacks, workplace violence, hazmat spills, major fires, etc. Economic disruptions and competitive activities may be part of some critical incident plans. Here are the steps.
1) Decide what critical incidents are possible. This is not an exercise is prediction. It is determining the odds. Hurricanes do not strike in Iowa, but tornados do. If your business is located near a major highway, rail line, or chemical factory, hazmat spills are more likely.
2) Determine which should get more attention or your first attention. If you're in hurricane country, you've got to plan for hurricanes. Consider both likelihood and potential impact.
3) Develop a plan for each one. Determine what resources and actions will be needed and in what order and situations. Determine who will be responsible.
4) Reduce your basic response plans to numbered checklists with items presented sequentially.
5) Determine which events require you to practice your response. Practice. Remember fire drills from school. They're not a bad idea.
You might want to review my newsletters on similar topics.
Staying Calm in a Crisis
You may reprint or repost this article providing that the following
conditions are met:
- The article remains essentially unaltered.
- Wally Bock is shown as the author.
- The notice Copyright 2005 by Wally Bock or similar appears on the article.
- Contact information for Wally is included with the article. You may refer readers to
this Web site as a way to meet this requirement, or use the information on our contact page.
Any other reprinting or reposting requires specific permission which is almost always
granted. Click here to request permission if necessary.
Got a supervisory leadership question for Wally? He'll answer as many questions as his workload permits and put the ones with most universal interest on this site. By asking your question you agree that it may appear here at some future time. Your name and affiliation will not be used on the site in conjunction with your question.
To ask Wally a supervisory leadership question, click here to go to our question form.
© 2005 Wally Bock.
Click for Contact Information.