Wally Bock Answers Your
Supervisory Leadership Question
How do I make folks happy, so they'll be more productive?
There are two critical things to understand about the happy and productive workers.
The first is that, despite the way it's usually phrased, making workers happier doesn't necessarily make them more productive. The cause-effect chain goes in other direction. Productive workers are more likely to be happy workers.
The other important thing to understand is the most important force to make wokers productive and happy is their immediate boss. Gallup has done excellent research on this and my experience backs it up.
Alas, most companies don't pay nearly enough attention to the hiring, selection and training of first line supervisors. Many do almost nothing to help them supevise more effectively. Ultimately that has an effect on worker morale and productivity.
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