Supervisory Leadership

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Wally Bock Answers Your
Supervisory Leadership Question

How do I retain good people?

People want certain basic things from their work. Give them those and they'll stay.

People want to be treated fairly. That means fair compensation; scheduling; benefits; workload; or just about anything else. The store doesn't need to have the best of these things, but people do not want to feel like they're getting a raw deal. In retail, compensation often includes a merchandise discount.

People want interesting and meaningful work. Some of this varies from individual to individual. One person thinks sales is interesting. Another person thinks bookkeeping is interesting. And they want to know how what they do makes them part of something that is better than they are.

People want good relationships with co-workers. They want a pleasant, social place to work.

People want to know what's expected of them. They want feedback on performance. They want everyone to be rewarded for good performance and to reap the consequences of poor performance.

People want as much control as possible over their work life. In retail that often plays out in schedule flexibility.

Wally

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